Introduction

At ICUC Capital Microfinance, we respect your privacy and are committed to protecting the personal information you share with us through our website, applications and other communication channels.

Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an enquiry, apply for a loan or use our services.

• Full Name
• Email Address
• Phone Number
• Address and location details
• Employment or professional information
• Loan or application-related information
• Documents or resume links submitted by you
• Website usage and technical information

How We Use Your Information

Information collected from you may be used for the following purposes:

• To respond to your enquiries and requests.
• To process loan and service-related enquiries.
• To evaluate applications and provide relevant services.
• To communicate with you regarding our products and services.
• To improve our website and customer experience.
• To maintain business and customer records.
• To comply with applicable legal and regulatory requirements.
• To prevent fraud, misuse or unauthorized activities.

Information Sharing

We do not sell or rent your personal information. Your information may be shared with authorized employees, service providers, technology partners, regulators, government authorities or other parties where necessary to provide services, comply with applicable laws or protect our legal rights.

Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance your browsing experience.

You may adjust your browser settings to control or disable cookies.

Third-Party Links

Our website may contain links to third-party websites. ICUC Capital Microfinance is not responsible for the privacy practices, content or security of third-party websites.

Your Rights

Subject to applicable laws and regulations, you may request information about the personal data we hold about you and request correction or updating of inaccurate information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated effective date.