About ICUC Capital

ICUC Capital Micro Finance Private Limited is an RBI-registered NBFC-MFI dedicated to financial inclusion and empowering every Indian with accessible, transparent, and affordable loan solutions.

CIN NO. - U64920MH2026PTC469317

Our Commitment

At ICUC Capital Micro Finance Private Limited, we value our customers and are committed to providing fair, transparent and responsible financial services.

If you have any complaint, concern or grievance regarding our products, services, employees or processes, you may contact us through the grievance redressal channels provided below.

How to Raise a Grievance

Customers can submit their grievance by providing complete details of the issue along with relevant information or supporting documents, wherever applicable.

• Clearly explain the nature of your complaint.
• Provide your name and contact details.
• Mention your customer or loan reference number, if applicable.
• Attach relevant documents or information, if required.

Grievance Redressal Officer

Customers may contact the designated Grievance Redressal Officer for assistance with complaints relating to our products and services.

Complaint Resolution Process

Once a grievance is received, our team will review the information provided and take appropriate steps to investigate and resolve the concern.

• Receipt and acknowledgement of the complaint.
• Review and assessment of the grievance.
• Investigation, wherever required.
• Communication of the appropriate response or resolution.

Escalation of Grievance

If you are not satisfied with the response received, or if your grievance remains unresolved within the applicable timeframe, you may escalate the matter to the appropriate higher level of the grievance redressal mechanism.

Customers may contact our grievance redressal team using the contact details provided on this page for further assistance.

Contact Information

Important Information

To help us resolve your grievance efficiently, please provide accurate and complete information when submitting your complaint.

We request customers to retain their complaint reference number and any communication received regarding the grievance for future reference.

For any further assistance, please contact ICUC Capital Micro Finance Private Limited through the official communication channels provided above.